Frequently Asked Questions
Answers about our handmade creations, yarn care, and shipping across India.
Are all products 100% handmade?
Yes, absolutely! Every single plushie, flower petal, and charm in our shop is crocheted by hand using traditional hooks and artisan amigurumi techniques. Because each piece is handmade, no two items are completely identical, giving each creation its own unique personality.
How do I personalize my order?
Select any item marked "Personalizable" (such as our Custom Name Bunny or Initial Charms). On the product page, enter your desired name or text in the personalization field before adding the product to your cart. We will carefully embroider your custom text.
Can I request a custom color combination?
Yes! If you would like a custom color combination not shown on the website, please drop us a message through our Contact page or note it during checkout in the Order Notes section. We will confirm color yarn availability with you.
Will my item look identical to the pictures?
No two handmade pieces are perfectly identical. Minor variations in measurements, stitching, colour placement, and finishing may occur. Product photographs are intended to represent the item as accurately as possible, but colours may appear slightly different depending on your screen and lighting. Every creation has its own unique charm, making yours truly one of a kind! ✨
Will product colours match the photos on my phone/computer screen?
Please note that actual product colours may vary slightly from the images due to lighting conditions, camera settings, and screen displays. We do our best to showcase every piece as accurately as possible. 💗
What kind of yarn and stuffing do you use?
We use skin-friendly, ultra-soft 5-ply milk cotton yarn and premium plush chenille yarn. Our plushies are stuffed with high-grade, resilient siliconized virgin polyfill which is 100% hypoallergenic and dust-mite resistant.
Are the plushies safe for infants and toddlers?
For baby toys, we securely lock safety eyes with internal washer backings or embroider facial features with soft thread to prevent any choking hazard. However, like all handcrafted fiber toys, we recommend gentle parental supervision for children under 3 years.
How long does processing and shipping take within India?
Each creation takes time to make by hand. Please allow 4–14 working days for dispatch, unless a different timeline is stated or agreed upon for your order. Dispatch time refers to the time before your parcel is handed to the courier; express courier delivery typically takes an additional 3–5 days. Any unexpected delays will be communicated where reasonably possible.
Is there free shipping available?
Yes! We offer FREE standard delivery across India on all orders above ₹999. Orders below ₹999 carry a flat nominal shipping fee of ₹79.
How can I track my order?
Once your order is handed over to our delivery partner, you will receive an SMS and email notification with your tracking number. You can also visit our Track Order page on this website anytime to check live milestone updates.
How should I clean and maintain my crochet plushies?
For minor dust, gently wipe with a damp microfiber cloth. For deeper cleaning, hand wash gently in cool water using a mild wool-safe liquid detergent. Squeeze excess water without wringing, reshape with your fingers, and lay flat on a dry towel in a well-ventilated shade to air dry.
Will crochet flowers collect dust?
Our forever flower bouquets can easily be kept fresh by gently dusting with a soft makeup brush or blowing them with a hair dryer on a cool/low setting once a month.
What is your refund and exchange policy?
At Simply Crochet, every creation is lovingly handcrafted and made to order especially for you. All orders are non-refundable and non-exchangeable once payment has been completed. If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery with clear photographs and an unboxing video showing the package being opened from the sealed condition so we can assist you with an appropriate resolution.
What is the procedure for damaged or incorrect deliveries?
Please inspect your parcel upon arrival. If an item is damaged or incorrect, contact us within 48 hours of delivery with clear photographs and, where available, an unboxing video showing the parcel being opened from its sealed condition. This evidence helps us assess your claim. Claims will be reviewed fairly, subject to applicable consumer-protection laws.
Why do damage or incorrect item claims strictly require video proof?
Because all Simply Crochet creations are handmade to order and thoroughly inspected prior to dispatch, an uninterrupted unboxing video recorded continuously from the sealed parcel condition is required. This video proof verifies that any damage occurred during transit. Claims without an unboxing video may be difficult to verify and will be reviewed on a case-by-case basis.
Can I cancel or exchange my order once placed or delivered?
No. Because every creation is lovingly handcrafted and made to order especially for you, all orders are non-refundable and non-exchangeable once payment has been completed. All sales are final once placed or delivered — cancellations, refunds, or exchanges cannot be accommodated. Please review your order details and delivery address carefully before checkout. If an order arrives damaged or incorrect, contact us within 48 hours of delivery with continuous unboxing video proof from sealed condition.
Can I use or re-upload Simply Crochet’s product images?
No. All product photography, videos, and visual assets are proprietary intellectual property of Simply Crochet. There are strict copyright strikes enforced against any unauthorized copying, scraping, dropshipping, or re-uploading. Infringements face immediate DMCA takedown notices, formal platform copyright strikes, and legal action.